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Show Customer's Terms And Conditions
A customer by signing in enters into an agreement with the company to abide by the rules and regulations of the company when he agrees to avail of the services provided by the company. The customer agrees to furnish correct demographic information to the website. Any fraudulent behaviour on the part of the customer may warrant legal cnsequences.
Advantages of being a registered customer are that the customer is able to save his orders, wish list, refunds, comparison charts or previous searches saved, downloads, tags, reports done in the past.
A customer is expected not to contact the vendor directly to avail of the services displayed on the website. In the event a customer does so the company is not responsible for any discrepancy arising out of deficiency of services or quality or charges with that vendor. Instead we reauest the customer to inform the company if any vendor indulges in such unethical practices of customer poaching by offering lesser rate than displayed on the website. Also we request the customer to inform the company is the charges displayed on the website are different [higher or lower] than the price displayed on the ratelist available at the vendors office.
A customer is requested to submit a feedback about the quality of service and reports availed from the vendor. Any lapse on the part of the vendor affecting the name and the reputation of the company will be dealt with strictly.
The vendor shall charge extra for the home visiting services provided to the customer [the charges may depend upon the distance and the urgency of the situation]
If the vendor is unable to provide services to the customer at the time requested then it is supposed to coordinate with the vendor to reschedule the same at a different date and time and update the same in the website as mutually agreed upon
The customers may collect the reports from the vendor or the vendor may deliver the reports to the customer by either hand delivery / email / courier / fax as mutually agreed upon.
The vendor is soleley responsible for any lapse in the services provided to the patient.
The company shall not by any means be liable for any medicolegal consequences / compensation arising out of deficiency of services provided by the vendor.
The company shall refund the fees paid by the customer if requested on justified grounds of deficincy of services provided by the vendor
Discounts offered on an services shall be at the discretion of the vendor
A customer is supposed to select the name of referring doctor [affiliate] from the list available before placing the order on the checkout page. If the name of the referring doctor is not available in the list he may choose to select â€˜SELFâ€™ and subsequently add the name of the doctor in the field below as â€˜CONSULTANTâ€™. [P.B : The name of the referring doctor appears in the list only if he is a registered user and has defined his area of practice].
Any customer who approaches the vendor directly and after viewing the details on the company's website shall be dealt with thorough integrity and shall be redirected to the website for booking of the tests.
Riddhi diagnostic centre 9, Madhav bhuvan bldg, Dr J M Street, Parel, Mumbai - 400012
Enquiries: 1800 222 000
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